1. You Will my information with other companies?
We will never prescribed personal information, including your email address for any reason other than the law.
2. Do I have the goods and the customs clearance?
All goods are situated in the territory of the EU, so there are no additional costs such as customs and similar charges!
3. What forms of payment are accepted?
We have the two payment options:
- Payment by bank transfer
- Credit card
No cash on delivery!
4. You can change the limit for buying goods?
Unfortunately, we can not reduce the limit. In our bank, for each the incoming payment we pay high tax. In this regard, we do not benefit small payments.
5. Can I use PayPal for the payment?
Unfortunately, PayPal does not work with sites which sell guns, knives, etc.
You can pay only on our account or credit cards.
6. How can I place an order?
To purchase online, on the "Buy Now" button, and you will be directed to your cart for review. Shopping can continue at this point, or just select the quantity you want and your order. At this point you are ready to place your order are. Once your order has been processed and approved, you will receive receive a confirmation email.
7. I made the purchase in your store, but have no confirmation. What should I do?
Please check your SPAM folder in your email. Possibly your order came.
8. How fast will my order be sent?
Once your order is processed for shipment, you will receive a shipment tracking number, so you have the ability to track your package. The goods will be shipped the next day after payment.
9. How soon will I receive my order?
The shipping Takes 2-4 business days from the date of receipt of payment (don't count weekends or holidays).
10. What happens if an item I order is not in stock?
If an item is not in stock, we will contact you to order the baked product (s) and notify you via email or phone, the current situation. You can wait for the delivery of goods, you will cancel the swap for another item or the order and receive a full refund.
11. What if I want to return a wrong item or something?
If we slip and send the wrong item, please return it in its original packaging. You will be reimbursed for postage. If you goofed and ordered the wrong item or want anything back, there was a 20% re-stocking fee and shipping cost. The product must be in new condition and in the original packaging. To return an item, please email us with the details of the order to dotohoeu@gmail.com and send you information. Address for complaint, we will write later.
12. What should I do if a product comes in a damaged condition?
We inspect all items before dispatch. We assure every item, but we are not responsible for any damage that occurs during shipping. If your product is damaged in transit, you must keep all packing and immediately contact the carrier.
13. What are my responsibilities as a buyer?
Although anyone can buy our products, you must be at least 18 years old to purchase arms (ie knives, laser, taser, etc.) of Dotoho.eu. Some products from our assortment may not be legal in your country. Please check before completing the order, whether possession of the defensive device is in your country legal and that you do not break the law of your country. The buyer is solely responsible for determining and complying with all applicable local, state, federal and international laws regarding the possession and use of an item from Dotoho.eu. Ask your local and state laws before ordering if you are unsure. By placing an order, the buyer represents that the products ordered in a lawful manner and that he / she is of legal age, may be used. If you bought the forbidden goods in your country, our obligations of the seller to the buyer ends when we give the customer a tracking number for the package. Dotoho.eu does not guarantee delivery of prohibited items in your country. Dotoho.eu is not liable for the misuse of any product purchased from us or one of our suppliers or dealers!